Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here.Accept the EULA and click Advanced tab on the left (not Start Repair).Download and run the Malwarebytes Support Tool.

To attempt to fix it, please do the following: It's odd, I don't see anything showing that Malwarebytes should be launching a scan on boot, so maybe it's some kind of strange corruption/issue with its configuration files causing it. Right click on the file on your desktop that you just saved and hover your mouse over Send To and select Compressed (zipped) FolderĪttach the ZIP folder you just created to your next reply When it's finished and says Ready. on the lower left of the program window, please click on the File button at the top of the program and select Save and save the file to your desktop and close Autoruns. Once that's done click the Rescan button at the bottom of the Autoruns Scan Options dialog and this will start the scan again, this time let it finish. Now that scanning is stopped, click on the Options button at the top of the program and verify that the following are checked, if they are unchecked, check them:Ĭlick on the Options button at the top of the program and select Scan Options. then in the Autoruns Scan Options dialog enable/check the following two options: Once it starts, please press the Esc key on your keyboard. Under Privilege Level check the box next to Run this program as an administrator Right-click on Autoruns.exe and select Properties Note: If using Windows Vista, Windows 7, Windows 8/8.1 or Windows 10 then you also need to do the following: Please download Sysinternals Autoruns from here and save it to your desktop. I'm not sure what's causing this to occur, but it may help to take a look at your startup entries as that may give us a clue: If there's no scheduled scan then Malwarebytes shouldn't be running an automatic scan on startup.

Before submitting your reply, be sure to enable 'Notify me of replies' like so:Ĭlick 'Reveal Hidden Contents' below for details on how to attach a file: Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, ' Get Started!'Ī progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: You can use the bottom buttons to Change License Key or Deactivate License.Endpoint Detection & Response for Servers

If using the Malwarebytes Premium version: This screen displays your license key.

If you deactivate your Trial, Real-Time Protection deactivates and you cannot resume your Trial.

If using the Malwarebytes Trial version: This screen allows the option to activate a subscription, purchase a subscription, or deactivate your Trial.

You can click I already Have A License to activate a Malwarebytes subscription, or you can click Upgrade Now to purchase a Malwarebytes subscription.

If using the Malwarebytes Free version: Real-Time Protection does not work.

The My Account tab in Settings looks different depending if you are using Malwarebytes Free, Malwarebytes Trial, and Malwarebytes Premium. To view this screen, click the gear icon in the top-right corner of the Dashboard, then click the My Account tab. This is useful if you want to transfer a Malwarebytes Premium subscription to a different device. You can also deactivate or change your license key on this screen. The My Account tab in Malwarebytes for Mac version 4 allows you to view license key details, version status, and license key expiration date.

Free version of malwarebytes for mac